Guidelines and Policies
Home / Guidelines and Policies
Late Cancellations
Because we reserve a time specifically for you, We understand that sometimes, schedule changes
are necessary. Therefore, We highly suggest that you inform us before 48 hours of the cleaning
schedule to avoid the cancellation fee. It will cost 50% of the price of your booking.
Reschedule
You can reschedule the booking before 48-hours of your appointment. If you request to
reschedule within 48 hours before the booking there will be a rescheduling fee of $50.
Lock out policy
You will receive a 24 hours notification as a reminder of your booking appointment. If for any
circumstance our staff is sent away or locked out from your homes/offices we will charge you $45
to pay for the travel, gas and parking of the cleaners.
Unsafe Workplace
We do not clean homes/offices that are in Inhabitable, unhealthy, or unsafe conditions… Upon
arrival if we determine the home is in one or more of these conditions we will refuse cleaning.
Extra Grime charge
When the cleaner arrives and if the house or office is not in the condition that was stated or needs
more time for cleaning, there is an extra charge of minimum of $75.
Satisfaction Guarantee
f we clean your house/office then the cleaner leaves and for whatever reason, you find
something that you are not satisfied with. Please give us a call within 24 hours after the cleaning.
We will come over and make that right. We will re-clean free of charge.We do not offer cash
refunds
