Because we reserve a time specifically for you, We understand that sometimes, schedule
changes are necessary. Therefore, We highly suggest that you inform us before 48 hours of the
cleaning schedule to avoid the cancellation fee. It will cost 50% of the price of your booking.
You can reschedule the booking before 48-hours of your appointment. If you request to
reschedule within 48 hours before the booking there will be a rescheduling fee of $50.
Prior to beginning services, all of the specifics of what to anticipate at each routine appointment
will have been covered at your consultation. But, we understand that life occasionally requires
changes. There may be out-of-town visitors, plumbing issues, or certain rooms that are being
painted. If any alterations to your regular cleaning visits are required, do let the office know.
Modifications must be made no later than two hours prior to your planned appointment;
otherwise, they could not be completed. This provides us with the time we need to revise the
work order and inform the cleaners of any changes.
Even though it is not needed, our crew always appreciates tips. . Many times, our clients are not
at home, but we are aware of how much you value our cleaners’ attention to detail in making
your house a peaceful haven for you. If you want to send them a “Thank You” tip, get in touch
with our office, and we’ll let you know how we handle it.
Please feel free to leave your people-friendly pets inside the house as Elect Cleaning Services
LOVES ALL FUR BABIES. However, if you are aware that your pet may become anxious during
the cleaning (due to loud noises, unfamiliar smells, etc.), please take the necessary precautions
to make sure they are at ease.
During the cleaning, ALL violent animals must be kenneled, kept in a different room (which won’t
be cleaned), or taken outside. We reserve the right to decline cleaning your home if a hostile
animal is waiting for us when we get there and no other arrangements have been made.
We require our customers to keep and watch out for pests in their houses. If the house has an
obvious infestation and would need expert pest control services, we reserve the right to reject
service. If this occurs, Elect Cleaning Services will treat it as a cancellation and apply the regular
cancellation policy, which entails a 50% charge for the services. This is to make up for the lost
effort and time that has gapped our schedule.
All waste will be placed in a sizable bag and dumped in an “animal safe” location, such as the
garage, or, if there is a trash can nearby and it is easily accessible, in the home. We DO NOT
take the trash with us in our vehicles.
Elect Cleaning Services retains the right to change the customer price at any moment. Any rate
increases will ALWAYS be disclosed to the client in advance and with proper notice.
On our scheduled appointment day and time, we must have access to the client’s premises.
Prior to the start of the service on that day, the client must submit information regarding access
to the property (door code, key, garage code, etc.).
Entry access must be on the property because we DO NOT carry CLIENT KEYS (hidden key,
lockbox, garage or door code, etc)
In the unlikely event that we become locked out of the property, we’ll get in touch with the client
right once and ask for an alternate entrance; if an entrance cannot be given that day, a lock out
fee equal to 50% of the cost of services will be charged to the customer’s card on file or deduct
on the deposit. In order to fill the gap in our schedule caused by the lost work and time, we must
do something to compensate for it with our team.
In the unlikely event that we become locked out of the property, we’ll get in touch with the client
right once and ask for an alternate entrance; if an entrance cannot be given that day, a lock out
fee equal to 50% of the cost of services will be charged to the customer’s card on file or deduct
on the deposit. In order to fill the gap in our schedule caused by the lost work and time, we must
do something to compensate for it with our team.
Accidents do occur. Although we have insurance, each situation is unique and will be thoroughly
investigated as soon as it occurs. During your meeting, we will avoid and go through any
emotional or especially delicate items in the house. The task instructions will be updated to
include a warning not to clean or move the object.
Services may be terminated at any time by either the client or Elect Cleaning Services.
If Elect Cleaning Services determines that the customer and KC are no longer a good fit because of
any of the following circumstances:
It’s now unsanitary to be at home.
The client has set expectations that our business cannot fulfill.
The client is looking for services that Elect Cleaning Services cannot provide.
The cleaning staff feels uncomfortable on the premises.
The client’s persistent cancellations cause schedule irregularities.
There are illicit chemicals and/or drugs on the property.
Abusing our employees (offering our staff to come and clean privately)
If we clean your house/office then the cleaner leaves and for whatever reason, you find something that you are not satisfied with. Please give us a call within 24 hours after the cleaning. We will come over and make that right. We will re-clean free of charge. We do not offer cash refunds.
We understand that you requested a cleaner for your booking. However, if the cleaner is not
available on your cleaning schedule. We will send another cleaner for you If you want to
reschedule the cleaning because you want your requested cleaner to assign to your booking.
You will be charged an additional depending on how many days/week you skip the cleaning.
Please be aware that while we make every effort to fulfill your request, we also have to take
care of the needs of the rest of our clients. We continuously conduct training for our cleaners to
meet your satisfaction.
For recurring customers. We reserve the right to adjust pricing after 1-2 recurring cleanings.
Please reply “acknowledge and agree “. If you have questions or concerns feel free to contact
us. Thank you for your kindness support,
Regards,
Krystal Clear LL
